Technical Support (French & English)

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Sibiu
  • nationwide
    Updated at: 30.10.2020
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    If you are a gamer and gadgets are part of your life then you might be the right person to offer technical support to customers who are using high-end graphic cards and gaming tablets.

    You are the one we are looking for because you have:
    Excellent skills of French and English
    You are passionate about hardware/software
    Very good communication skills;
    Customer oriented attitude

    Responsibilities

    Some of your daily tasks will be:

    Dealing with customers' requests about graphic cards and gaming tablets, offering technical support by e-mail and ticketing system (80%) and by phone (20%) to native French customers.
    Offering support by chat, emails, and calls to customers who have inquiries and technical issues (this may include but, it is not limited to, troubleshooting etc.).

    Other info

    Take a closer look at what we offer:
    Full-time schedule 5 days/week, in shifts, between 10.00-22.00
    Work from home possibility
    Private medical insurance, meal tickets and attractive gym discounts;
    Monthly rewards in accordance to your performance and involvement;
    Bookster
    Full paid training in order to become the best Technical Support Specialist for our clients;
    Professional work environment in a fast growing company with young and dynamic people;
    International career opportunities.