Order to Cash Analyst with English & French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:

Proficiency in English and French
Previous experience on 1-3 years (preferably in a Customer Service/AR area)
Good working knowledge of MS Office (especially Excel)
Previous exposure to order to cash systems & other ERP tools would represent an advantage

Responsibilities:

Managing Customer relationship through providing daily operational support
Managing all incoming Order to Cash requests / orders or the backlog (orders and orders related requests)
Keeping the customer informed of progress at all stages and coordinating any order prioritization request in order to meet the expectations
Processing the credit requests and order management requests in a timely manner and according to the Customer's instructions / procedures
Sending purchase orders to Customer's vendors / suppliers, asking for delivery confirmations
Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

Benefits:

Competitive salary
Opportunity of personal development in a multinational working environment
Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
Personal and professional development through a variety of training programs (hard/soft skills)