IT Helpdesk with German

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Your Profile:

• Good level of German and English
• More than 1 year of experience in solving L1 and L2 tickets
• Experience in application monitoring and resolving technical issues raised by the end users
• Ability to understand the issue and define the priority and escalate to L2/L3 level
• Incident management knowledge skills
• Good communication skill

You will enjoy:

• Bonuses for your results
• Employee referral bonuses
• Medical coverage for you and a dear one
• Meal-tickets, free coffee, pastries and fruits, to keep you energized
• A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party
• Wide range of development and training options (including soft skills and language courses). Dedicated buddy training
• Bookster and Benefits Online for you to enjoy your hobbies