IT Helpdesk with German

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Employer: WNS Global Services
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.02.2019
    Short company description

    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

    Requirements

    Your Profile:

    • Good level of German and English
    • More than 1 year of experience in solving L1 and L2 tickets
    • Experience in application monitoring and resolving technical issues raised by the end users
    • Ability to understand the issue and define the priority and escalate to L2/L3 level
    • Incident management knowledge skills
    • Good communication skill

    Responsibilities


    You will enjoy:

    • Bonuses for your results
    • Employee referral bonuses
    • Medical coverage for you and a dear one
    • Meal-tickets, free coffee, pastries and fruits, to keep you energized
    • A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party
    • Wide range of development and training options (including soft skills and language courses). Dedicated buddy training
    • Bookster and Benefits Online for you to enjoy your hobbies