Helpdesk Analyst

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Employer: SolarWinds
Domain:
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.02.2019
    Short company description

    Since our founding in, SolarWinds’ mission has been to provide purpose-built products that are designed to make jobs easier for IT professionals, MSPs, and DevOps pros. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage, virtualization, cloud, or development operations. If there is a piece of IT infrastructure anywhere in the world where performance matters, SolarWinds provides the technology to manage it.

    Requirements

    Good oral and written English communication skills
    2+ years Experience supporting Windows desktop/laptop PCs, MAC OS
    2+ years Experience using Active directory
    Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support
    Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and Audio visual equipment.
    Good Troubleshooting skills with Windows 10, Mac OS
    Knowledge of Active Directory
    Knowledge on Cisco based Video conferencing administration
    Knowledge of Microsoft productivity suite
    Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing)
    Knowledge of DNS, DHCP, email and IP routing
    A+, Microsoft, or Cisco certifications are an asset
    Systems administration experience is an asset
    Experience in a call centre is an asset as phone and remote support is common

    Responsibilities

    Provide first level assistance to internal resources including executives
    Provide high level of professionalism when dealing with employees
    Will be required to document, track and monitor the issues to resolution.
    Provide hardware troubleshooting of laptops, desktops and misc. electronic devices.
    Provide standard onboarding/training of employees.
    Configure and deploy desktop/laptop, create various accounts, provision phone
    Provide de-provisioning of outgoing employees
    Delete accounts, deactivate equipment, create backups, etc.
    Provide Microsoft desktop support:
    - Deployment of new machines (laptops, desktops)
    - Add end user to a corporate domain
    - Manage Administrative local privileges on desktops/laptops
    - Install and configure desktop OS’s (Win10 and Mac OS) for various scenarios.
    - Install, configure and support MS productivity suites; Microsoft Office, Outlook, Lync etc.
    - Install and manage security software on desktops
    - Support VPN users
    - Assist in the administration of Active Directory

    Other info

    We offer:

    A full-time position (40 hours/week)
    Attractive salary and regular performance-dependent salary increases, annual bonus plan
    Private medical subscription
    Gym Subscription
    Life & disability insurance
    Extra leave days for seniority acquired within the company
    Modern office facilities located centrally
    Lots of space for self-development, personal growth, and opportunities to contribute
    A team of high performing and passionate colleagues.

    SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.