Collections Specialist with Italian, Spanish or French
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Vezi toate job-urile in Customer support - Client service active pe Hipo.ro
What will your job be about?
Collections process is part of the Order To Cash department.
The Collections Specialist has the responsibility to ensure that the customers’ invoices and invalid deductions are being paid in due time, the necessary credit notes are reimbursed to the customers, the order release is processed in order to be delivered on time and remittances are provided to Cash App department to clear the incoming payments. We are in contact with the entire OTC department and with the customers being a voice process.
Reaching out to the end-customers in order to obtain customer’s confirmation of payment/promise to pay overdue invoices, deductions proven as invalid or other debts;
Ensuring on-time payment receipt;
Following-up effectively on customer claims and issues, resolving them in a timely manner;
Checking customer websites for documents, downloading and providing to the respective department;
Communicating with the customers in order to investigate missing paperwork for the customer’s deductions;
Offering end-customers support in providing financial data analysis of the accounts, by phone calls and by e-mail.