Credit and Collection Analyst
Micro Focus and HPE Software have joined to become one of the largest pure-play software companies in the world. Bringing together two leaders in the software industry, Micro Focus is uniquely positioned to help customers maximize existing software investments and embrace innovation in a world of Hybrid IT - from mainframe to mobile to cloud.Requirements
Education and Experience Required:
First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 2-4 years of experience in collection.
Knowledge and Skills:
Intermediate written and verbal communication, negotiation, and conflict resolution skills.
Intermediate accounting knowledge.
Intermediate problem solving skills.
Basic computer skills.
Intermediate prioritization skills.
Basic understanding of risk mitigation tools.
Intermediate understanding of the company's order management process.
Advanced understanding of the company's dispute management process.
Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills.
Analyzes and recommends customer credit limits based upon credit scores.
Investigates potential credit fraud and works closely with internal security and business partners to resolve.
Resolves credit issues independently.
Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
Analyzes at-risk customers and recommends account strategies to prevent delinquencies.