Intune Support Engineer with DE/FR

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Employer: Microsoft
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 10.04.2019
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more and apply.


    Qualifications and Experience:

    Good Communication Skills - spoken and written English and German/French/(including technical writing)
    Excellent customer service skills and customer focused attitude.
    Three or more years’ experience in systems deployment/admin, network operations, software support or IT Consulting,
    Effective learning skills and the ability to learn on the go.
    Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
    Genuine passion for technology and desire and aptitude to increase technical skill level required.
    Strong knowledge of: any Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services
    Nice to have would include: Exchange, SCCM, Mobile device configuration and app deployment, Cloud products like Azure, Office, other Mobile device management tools and programming knowledge
    Recent work experience in a customer facing support role
    Excellent written and oral communication skills
    Cultural sensitivity
    Experience of building relationships with customers
    Ability to build the trust of a community
    Self-motivation and an ability to use initiative
    Flexibility and ability to adapt to ambiguous and changing situations


    Roles and Responsibilities:

    Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products.

    As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.

    Responsible for managing the relationship with these customers and thoroughly documenting their cases.

    Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

    Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

    What to expect?

    Work is office-based, but occasionally there is the need to travel to attend meetings.
    Collaborating with colleagues across teams, time zones and technologies, working closely with brilliant Support engineers, product groups and progressive customers.
    We work with a diverse range of customers; from small dev shops and independent software vendors (ISVs) to blue chip organisations.
    Resolving customer technical problems
    Opportunity for personal growth

    Other info

    In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of customer all over the globe. We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service. The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best. The role provides great scope for career development opportunities within Microsoft.

    This role provides technical support regarding Intune (and Enterprise Mobility Suite) to enterprise customers, partners, internal staff and/or others on critical issues experienced with Microsoft technologies. Deliver technical support to Intune Services (which may overlap with System Center Configuration Manager in hybrid scenarios), the technologies that surround them including Networking, Directory Services.

    A Support Engineer is responsible for providing quality support for Intune with a high degree of customer happiness; provide responsive and reliable technical solutions and information to Microsoft customers.