F1 Customer Service Supervisor wanted!

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Vezi toate job-urile F1 Customer Service Supervisor wanted! active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: WPG Solutions F1
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.02.2019
    Scurta descriere a companiei

    F1™️ has an unparalleled reputation worldwide with over 500+ million affluent consumers. You will start at “full speed” and won’t slow down for the first few months. The team you will get to lead is young, energetic, tech-savvy, so if you are the right person let’s meet up.

    WPG has built a custom call centre and training facility dedicated to F1™️ and our Agents - it's a special working environment that immerses our staff in everything F1™️. This is truly a unique career opportunity to join our team and work with the “fastest” company in the world!

    We are offering a competitive compensation package, benefits and flexible working schedule. We are building a fast-paced-culture that will be gratifying and “competitive”!

    Cerinte

    • MUST be able to work in shifts, on Nights and Weekends.
    • 2-3+ years of hands-on experience in coaching, mentoring and quality assessment.
    • Experience with supervising and developing agents.
    • Experience with foreign stakeholders.
    • Experience working with multilingual environments.
    • Fluent in English (strong skills both written and spoken) and a proficiency on one of; Spanish, French and German is an asset.
    • Experience with retention programs.
    • People oriented and results driven.
    • Ability to lead, organize and prioritize your team.
    • Determined, positive and being able to take decisions under pressure.
    • Coaching certificate is a plus.
    • CANDIDATES MUST BE ABLE TO START ASAP.

    Responsabilitati

    • Previous experience leading and supervising, manage and coach/mentor your team on all forms of communication, (call, chat, and e-mail).
    • Strong management and organizational skills.
    • Assume ownership of escalated scenarios from fans either by telephone or email.
    • Ensure the team responds promptly to fan inquiries and complaints and resolve them accordingly.
    • Ensure the team processes requests and refunds.
    • Meet Quality and Productivity standards via Daily and Weekly reviews.
    • Record details of inquiries, comments, complaints and actions are taken.
    • Communicate with other departments, as needed.
    • Work with the Management to develop an ongoing staff performance review program.
    • Analyze daily, weekly and monthly reports.
    • Nurture a fun and “competitive” working environment
    • Point of contact during race weekends for F1.
    • Conduct regular performance reviews with the team (121’s)
    • Attend regular operational meetings.
    • This position reports to our Operations Manager

    Alte informatii

    Compensation & Benefits
    • Competitive package commensurate with experience.
    • Fun and engaging incentives.
    • Medical insurance.
    • The work contract is Full-time.

    The job is based in Bucharest and conveniently located near the Dristor station.