IoT Dev Support Engineer

Employer: Microsoft
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.03.2019
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more and apply.

    Requirements

    Skill Profiles Needed

    Required Skills

    Thorough troubleshooting, debugging, and problem-solving skills
    Excellent C/C++, C# or Java coding skills
    Excellent communication skills with both written and spoken English
    Ability to work well in a highly collaborative team environment
    Effective learning skills
    Customer service skills

    “Nice to have” skills

    Experience in writing low level drivers and applications development.
    Experience in dealing and driving complex system debugs and root cause analysis for technical issues.
    Knowledge and experience with programming in Win32
    Windows Driver Development
    Networking & Cloud knowledge
    Familiarity and experience with managed debugging
    Scripting development (VB Script, JavaScript, Node.js)
    Previous support experience

    Key Words
    Visual Studio, IoT, Windows, Linux, Android, C, C#, Jscript, .Net Framework, troubleshooting, developer, programmer, Java, node.js

    Responsibilities

    Roles and Responsibilities

    •  Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies.

    • Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their Microsoft systems software. 

    • Analyze the most difficult programming problems and develop highly specific solutions to meet developer needs.

    • Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.

    •  Participate in “triage” meetings to share knowledge with other engineers and develop efficient customer solutions.

    • Identify and report both software bugs and customer suggestions.

    • Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements to alleviate customer pain.

    • Help teams across developer organizations monitor new incoming cases and meet SLA for critical cases and ensure transitions to appropriate teams

    Other info

    Provide solutions to challenging customer problems through customer interaction, debugging, root cause analysis, code workarounds, bug fixes and sample code. It encompasses a range of on-prem and cloud technologies from Azure IoT to Artificial Intelligence/Cognitive Services supporting multiple platforms (Windows, Linux, Android etc) and multiple languages (C, C#, Java, Python etc). Developer Support Escalation Engineers are passionate about technology and helping others. They must be highly observant and skilled in detection in order to identify and resolve issues. This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently and a genuine desire to help people do their best.