Support Engineer with Greek, Bucharest

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Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 07.04.2019
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - GREEK – advanced level and ENGLISH knowledge – at least medium level;
    - Motivation for learning new information;
    - Ready to acquire new skills (communication skills, technical skills etc.);
    - A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
    - Willingness to help people in having continuity in their computer-based activity;
    - Previous successful customer service experience is considered an advantage;
    -Strong written and oral communication skills;
    -Able to communicate problems/issues to customers in a non-technical manner.

    Responsibilities

    - Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    - Logging remotely to client’s computer and help them solve software issues;
    - Documenting issues that you deal with on a daily basis into the ticketing system;
    - Troubleshooting hardware, software and network related issues;
    - Escalating problems to the next level of support when necessary;
    - Help the client with all the necessary information.

    Other info

    * All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!