Human Resources Business Partner (afternoon shift 12 - 21)

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

The HR BP role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. The HR Business Partner is responsible for working closely with assigned accounts in order to develop an HR agenda that supports overall business goals. The role is responsible for understanding the account’s metrics, expectations and ways of working in order to provide an accurate support on their HR needs.

If you are not a morning person and you dream of waking up late every day, then this job is for you, as the regular working hours will be Monday to Friday, from 12 PM to 9 PM.

Occasionally, you might be required to shift slightly your schedule. TELUS International Romania is a 24/7 business and requires working schedule flexibility.


Requirements:

• Minimum Bachelor’s degree. Master's in Human Resources or Business preferred.
• Minimum 1 year HR Generalist experience
• Call Center / BPO / Shared Service environment exposure will be considered a plus
• Advanced level of written and oral English language
• Strong internal and external customer service focus
• Communication and listening proficiency
• Excellent interpersonal skills, must be able to interface at all levels of the organization
• Being an enthusiastic team player with a strong drive to create a positive work environment
• Analysis & problem solving skills
• Ability to negotiate
• Ability to adapt to changes
• Belief in the value of the HR function
• Ability to build long term, trusting relationships

Responsibilities:
• Build a strategic relationship with the management of the assigned accounts.
• Educate, coach and partner with Operations supervisors in the areas of feedback, performance management, employee relations, development, coaching.
• Assist all frontline team members of assigned accounts, establish a direct contact to clarify and resolve any questions or concerns.
• Gather feedback from team members through regular 1:1 feedback sessions, huddles, exit interviews.
• Perform root cause analysis on feedback, build action plans to resolve any flag, enhance motivation and retention of frontline team members.
• Conduct interviews for internal promotions and assess candidates for their role fit, motivation, soft skills, decision making, time management, conflict management, work standards.
• Assist with the disciplinary procedure and ensure legal compliance when carrying out the process.
• Review and provide support to the assigned accounts in planning and executing the action plans connected with our regular Employee Engagement survey.
• Actively take part in employee engagement initiatives and floor activities, for the assigned accounts.

- Stable job - permanent labor contracts
- Monthly meal tickets
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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