RESPONSABIL RELATII CLIENTI

Angajator: RIAN&Partners
Domeniu:
  • Inginerie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Mioveni
  • Actualizat la: 05.03.2019
    Scurta descriere a companiei

    RIAN&Partners is a new, fresh concept in the recruitment and selection process of personnel, personnel training & organizational development.

    RIAN&Partners combines, in an intelligent and friendly manner, over 30 years of our partners’ previous experience in the HR management for the industrial environment with passion and determination – patterns engraved to every assigned project.

    Integrity and high professional ethics are the core values we believe in, values that have settled their home at RIAN&Partners. Moreover, we believe wholeheartedly in optimism, flexibility and ‘’out of the box’’ solutions. That’s who we are!

    Cerinte

    •Studii superioare tehnice sau economice, experienta in servicii de relatii clienti este un avantaj;
    •Cunostinte avansate de limba engleza si de limba franceza;
    •Bune cunostinte MS Office;
    •Abilitati de comunicare, relationare si organizare, lucru in transvers;
    •Capacitate de argumentare, sensibilitate privind nevoile clientului, analiza de probleme si identificare de solutii;
    •Capacitate de a lucra intr-un mediu multicultural.

    Responsabilitati

    •Administreaza portofoliul de clienti din perimetrul sau de responsabilitate;
    •Gestioneaza vehiculele nefunctionale din motive de nedisponibilitate piese de schimb;
    •Trateaza reclamatiile de la client;
    •Receptioneaza cererile de retur, le trateaza impreuna cu serviciul de aprovizionare si cooordoneaza raspunsurile catre clienti;
    •Verifica coerenta intre containerele / ambalajele facturate retelei si a celor recuperate de catre transportator;
    •Gestioneaza procesul de blocaj al pieselor din motive de calitate si daca este necesar, coordoneaza returul acestora.