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Applications Support Engineer
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Employer: | Luxoft Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 17.02.2019 |
Remote work: | On-site |
About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.
Mandatory Skills:
-Unix/Linux and Shell scripting
-TCP/IP
-Networking
-Relational Databases (SQL)
- Advanced level of English (spoken and written)
Nice to have:
- Telecom background
- Avaya products knowledge
Soft Skills:
- Flexible, positive and team oriented attitude
- Excellent communicator with time management and prioritization skills
Responsibilities:
Major Responsibilities
Communicate with corporate customers in order to find solutions for technical problems.
- Diagnose the system malfunctions by collecting and analyzing logs and the information needed to offer a resolution.
- Engage other internal teams if needed to provide a resolution.
- Some projects may require bug fixing on exiting environments and re-deployments of the applications.
- Perform activities on customer environment like upgrades, applying a patch or changing configurations.
Project Description:
This project provides support services for premium telecom clients that are using customized telecom applications solutions. The telecom solutions for which support is provided include a wide range of services like: hardware install/upgrade/config/debug, applications install/upgrade/config/debug, solution integration/
The team main goal is to process and resolve the problems that clients encounter with Avaya applications telecom solutions they use.
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