Incident Management Officer with French in Brasov
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.
Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.
This job is remote (permanent work from home)
Bachelor degree or 3 year diploma
Excellent communication French skills
Intermediate level of English (B1-B2)
Excellent written communication skills with email etiquettes.
Fundamental Technical know-how on system trouble shooting is preferred
Available for travel for 1 month (up to two months) to Bucharest, for training purposes
Good to Have:
Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
Domestic tech support can be considered post evaluating on Voice and accent of candidate.
Reasons to join us:
Working for one of the Top 3 Technology companies in the World as part of a Global Project covering multiple Geographies within EMEA
Working in Accenture as a Global Multi-national company within Management Consulting, Technology and BPO
Become proficient in using a large number of leading edge Systems and Tools
A chance to master a wide variety of complex processes in the Contracts Management and Incident Management areas within the IT business.
Gain knowledge of specific Support and Consultancy type of services/products.
Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
Access to a global network of knowledge and resources;
Extensive training through a variety of methods – online, classroom, etc;
Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
An experienced Career Counselor to guide you and check on your progress;
Interesting and challenging work for the world’s leading companies – our clients;
Professional growth opportunities that recognize individual contributions and performance;
A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
Relocation package for candidates from other cities/ countries (if applicable).