Incident Management Officer with French in Brasov

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Angajator: Accenture
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Brasov
  • Actualizat la: 24.05.2019
    Remote work: On-site
    Scurta descriere a companiei

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Cerinte

    This job is remote (permanent work from home)

    Ideal candidate:

    Bachelor degree or 3 year diploma
    Excellent communication French skills
    Intermediate level of English (B1-B2)
    Excellent written communication skills with email etiquettes.
    Fundamental Technical know-how on system trouble shooting is preferred
    Available for travel for 1 month (up to two months) to Bucharest, for training purposes

    Good to Have:

    Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
    Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
    Domestic tech support can be considered post evaluating on Voice and accent of candidate.

    Responsabilitati

    Reasons to join us:

    Working for one of the Top 3 Technology companies in the World as part of a Global Project covering multiple Geographies within EMEA
    Working in Accenture as a Global Multi-national company within Management Consulting, Technology and BPO
    Become proficient in using a large number of leading edge Systems and Tools
    A chance to master a wide variety of complex processes in the Contracts Management and Incident Management areas within the IT business.
    Gain knowledge of specific Support and Consultancy type of services/products.

    Responsibilities:

    Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
    Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
    Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

    We offer:

    Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
    Access to a global network of knowledge and resources;
    Extensive training through a variety of methods – online, classroom, etc;
    Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
    An experienced Career Counselor to guide you and check on your progress;
    Interesting and challenging work for the world’s leading companies – our clients;
    Professional growth opportunities that recognize individual contributions and performance;
    A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
    Relocation package for candidates from other cities/ countries (if applicable).

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