Technical Support Engineer with German

La Valoris Center apreciem performanța, proactivitatea, abilitățile de leadership, dorinta de progres si mai presus de toate pretuim oamenii.

Angajatii nostri reprezintă cel mai bun atu al companiei.

We are currently recruiting for one of our partners, a very well-known IT company specialized in cyber security solutions, the role of Technical Support Engineer with German.

Requirements:

- Advanced Windows troubleshooting skills;
- MAC OS and Android concept knowledge;
- Networking communication protocols knowledge would help
- Previous exposure to Antivirus and Malware functionality would be a huge plus.

Responsibilities:

- Offers Technical Support service via email and remote sessions in order to ensure the business objectives.
- Will be working mostly with Microsoft OS, but also on MAC and Android platform.
- Approaches and solves requests arrived via the dedicated support channels
- Shares technical information about the products with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers;
- Build, assimilate, implement, audit and improve working procedures;