Technical Support Engineer with German

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Angajator: Valoris Center
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.06.2019
    Scurta descriere a companiei

    Suntem o companie cu capital 100% romanesc ce activeaza pe piata serviciilor de BPO din Romania. In prezent, avem doua trei puncte de lucru, in Bucuresti, Valcea si Bacau si deservim clienti din 13 industrii diferite. Ne mandrim cu o echipa de 450 de profesionisti, 250 de statii de lucru, proiecte desfasurate in 8 limbi straine si aproximativ 10 milioane de interactiuni anuale. Oferim clientilor nostri servicii de contact center, back-office, programe de coaching, solutii SaaS si servicii de recrutare si inchiriere de personal.

    Cerinte

    We are currently recruiting for one of our partners, a very well-known IT company specialized in cyber security solutions, the role of Technical Support Engineer with German.

    Requirements:

    - Advanced Windows troubleshooting skills;
    - MAC OS and Android concept knowledge;
    - Networking communication protocols knowledge would help
    - Previous exposure to Antivirus and Malware functionality would be a huge plus.

    Responsabilitati

    Responsibilities:

    - Offers Technical Support service via email and remote sessions in order to ensure the business objectives.
    - Will be working mostly with Microsoft OS, but also on MAC and Android platform.
    - Approaches and solves requests arrived via the dedicated support channels
    - Shares technical information about the products with the other teams involved;
    - Acquires complete information in order to escalate complex issues to the upper tiers;
    - Build, assimilate, implement, audit and improve working procedures;