Store Manager Kiehl's Mega Mall

Kiehl’s offers a unique and creative work environment with a strong focus on customer service and education.Our world-renowned and much respected line of speciality products includes skin care and hairs care preparations, as well as bath and body items.

Requirements:

• Previous experience in a similar role and/or services field
• Bachelor degree in Business Administration or relevant field
• Advanced English is a must
• Strong people management skills, a person that leads with trust, honesty and commitment
• Good communication and interpersonal skills
• Capacity to work autonomously with a self-driven attitude and strong problem-solving skills
• Strong operational skills in a customer-service environment
• Strong leadership skills, with the ability to coach and mentor others and to plan and prioritize workload

Responsabilities:

• Ensures that all customers receive the highest level of service
• Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately
• Demonstrates a sense of urgency in completing all necessary steps of customer transactions
• Creates long-term relationships with customers and nurtures repeat business
• Makes appropriate, personalized product and sample recommendations
• Achieves or exceeds Store Sales Plan
• Utilizes all available reports to manage the business
• Seeks out business opportunities within the community and communicates relevant information to Corporate Sales/Marketing/PR
• Responsible for conducting physical inventory counts as necessary
• Responsible for accuracy of all orders placed and received
• Maintains a regular employee schedule, designed to meet the needs of the business throughout the year
• Ensures proper cleanliness and hygiene of all work areas at all times
• Coaches employees to achieve their optimum professional development
• Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanor, etc.
• Monitor and achieve together with the team the KPIs: conversion rate, number of transactions a day, number of items per transaction, value of transactions
• Oversees maintenance of all equipment (registers, security system, computers, printers, phones, television/VCR, stereo) and facilities (lights, air conditioning, heat, plumbing, etc)
• Maintains adequate stock mix and ideal flow (including collateral, samples and new products)