Renewal Support Specialist

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Employer: PTC
  • IT Software
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 18.04.2019
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.


    Your Skills and Knowledge:

    o Excellent written and verbal skills
    o Ability to change gears and adapt to changing requests from business
    o Strong organizational skills
    o Is comfortable working in fast paced and sometimes stressful environments
    o Ability to deal with ambiguity and can take initiative
    o Comfortable with speaking their mind and sharing opinions to improve business and processes
    o Salesforce (SFDC) experience preferred
    o Fluent English is mandatory.


    Your Day-To-Day:

    o Partner with Renewal Sales Reps to assist in complex quoting situations, customer product remixes and requests
    o Act as liaison between the renewals organization and other business units to ensure completion of orders.
    o Manage technical support and business development lead queues to ensure the appropriate action is taken
    o Work with Finance to rectify potential bookings issues and route customer requests to the appropriate organization or sales representative

    Other info

    Your Team:

    o You will be part of a 3 person team reporting to the Renewal Sales Process & Specialist Manager. This is a new and evolving role giving the individual ability to develop and expand their impact.

    Your Impact:

    o PTC is in a major growth period and as such the Renewals Organization is undertaking many important changes to keep pace with the evolving business. As a result, the level of support needed has grown and the Renewal Specialist will play an important role in supporting the team.
    o The Renewal Specialist will partner with the Renewal Sales team to improve velocity, bridge gaps in process and strive to improve the overall experience for the sales team and PTC customers.