NOC Back Office Engineer

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Employer: Huawei Enterprise Romania GSC
Domain:
  • Engineering
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.08.2019
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

    Requirements:

    Working Experience
    - 4-5 years of experience in IT Operations and Maintenance;
    - 4-5 years of experience in Telecom industry.

    Product Knowledge & Skills
    - Good knowledge in data communications, mobile network, or cloud;
    - Knowledge and skills in cloud operation;
    - Good knowledge in IoT products such as OceanConnect, AR, eLTE, PLC.

    Soft Skills
    - Good communications skills;
    - Customer service;
    - Negotiation and conflict resolution skills;
    - Good problem solving skills.

    Language Requirement
    - Able to communicate in English effectively both verbally and in writing.

    Responsibilities

    - Be responsible for the availability and stability of overall applications;
    - Be responsible for resolving incident and fulfill service request as 2nd line support;
    - Be responsible for the deployment of new change;
    - Maintain application management SOP and policies;
    - Prioritize, schedule and respond to service requests from end-users;
    - Conduct training to IT staff and end users where necessary;
    - Resolve application related incident and problem as 2nd line support and write major incident report;
    - Plan and manage service request fulfillment based on priority;
    - Facilitate the identification of process improvements from an application management perspective;
    - Daily application management.

    Other info

    Offer:
    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance discounts;
    Paid 4 hours leave per month;
    Flexible work schedule;
    Opportunity to work on shifts;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools;