NOC Back Office Engineer
This job is no longer active!View all jobs Huawei (G)TAC Romania activeView all jobs NOC Back Office Engineer active on Hipo.roView all jobs Engineering active on Hipo.roView all jobs IT Software active on Hipo.roView all jobs Telecommunication active on Hipo.ro |
Employer: | Huawei (G)TAC Romania |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 27.08.2019 |
Remote work: | On-site |
Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.
In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.
Requirements:
Working Experience
- 4-5 years of experience in IT Operations and Maintenance;
- 4-5 years of experience in Telecom industry.
Product Knowledge & Skills
- Good knowledge in data communications, mobile network, or cloud;
- Knowledge and skills in cloud operation;
- Good knowledge in IoT products such as OceanConnect, AR, eLTE, PLC.
Soft Skills
- Good communications skills;
- Customer service;
- Negotiation and conflict resolution skills;
- Good problem solving skills.
Language Requirement
- Able to communicate in English effectively both verbally and in writing.
- Be responsible for the availability and stability of overall applications;
- Be responsible for resolving incident and fulfill service request as 2nd line support;
- Be responsible for the deployment of new change;
- Maintain application management SOP and policies;
- Prioritize, schedule and respond to service requests from end-users;
- Conduct training to IT staff and end users where necessary;
- Resolve application related incident and problem as 2nd line support and write major incident report;
- Plan and manage service request fulfillment based on priority;
- Facilitate the identification of process improvements from an application management perspective;
- Daily application management.
Offer:
Motivational salary package and annual performance bonus;
Gym discounts;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools;
Job-uri similare care te-ar putea interesa: |
|
---|---|
Cloud Engineer (HavenTech) Aplica fara CV | |
Field Engineer Industrial Service BUCURESTI, | |
AERO Stress Engineer Hybrid | |
Vezi job-uri similare (715) |
Raporteaza eroarea la