Customer Service Assistant - 6 Months (15:30 -00:00) - SPS

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Employer: Honeywell
Domain:
  • Public Relations
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.01.2019
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Bachelor’s degree (or equivalent experience)
    Business fluent in written and spoken English, other European languages represent a plus
    Experience working in a customer-facing role, preferably Customer Support in an international work environment
    Experience using CRM/SAP and understanding CRM/ERP system business processes a plus
    Knowledge of MS office skills (Excel, Word, Outlook, PowerPoint)

    Responsibilities

    Timely gather all relevant info to accurately respond to all customer queries related to:
    product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
    Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
    Validation and order entry of customer purchase orders within defined target
    Ensures timely resolution of all potential roadblocks preventing order processing flowing
    Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
    Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing.
    Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog
    Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments
    Ensures accurate reporting on any physical complaints as per the internal process and monitors closure in line with customer expectation