Customer Service officer

With brands such as NIVEA, Labello and Eucerin, Beiersdorf has established a leading market position and numbers among the top international companies in the skin care sector. Beiersdorf builds on intensive research, the latest technologies, perfect marketing strategies and a competent and committed workforce.

To be eligible for this role, candidate shall:
 Have high analytical skills, attention to detail and keen on accuracy;
 Possess excellent time management & problem solving skills;
 Have good communication skills and be able to work in and support a team;
 Able to handle routine work with limited supervision
 Knowledge of software programs: good MS Office skills;
 Previous SAP experience represents an advantage.

Education: University degree;
Work Experience: minimum 2 years of work experience is required in customer services roles;
Languages: fluent in English, speaking and writing.

Process orders received by fax/mail/EDI in SAP
Permanent communication with internal and external clients
Prepare credit notes / correction invoices and makes sure they are send to the clients in time;
Set discounts for different clients;
Handle and resolve customer complaints in a professional and timely manner
Monitor daily stocks status and report the out of stock products to Supply Chain
Assures process implementation in case of new informatics system or upgrades of current ones – EDI
Update daily the turnover sales report;
Keeps proper data base and all records of customer interactions and transactions.