Contract Management Team Leader with German

ALD Automotive & LeasePlan unveil Ayvens, our new global mobility brand which unites the two companies together under a single common brand. This new brand represents another strategic milestone in the company’s development to become the leading global sustainable mobility player.
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.
At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.

• Previous experience in Contract Management with at least 2 year experience in team coordinating;
• Previous experience in BPO or SSC companies;
• Good command of English & German language (written and spoken)
• University Degree in Economic Studies or related fields
• Quality and accuracy oriented
• Self-motivated and driven
• Eager and able to learn quickly
• Continuous improvement mindset
• Systematic and thorough
• Capable time and task manager

• Managing day to day operations in the LPSC, by overseeing the execution of transactional activities for dedicated clusters within agreed SLAs in the most efficient and effective way.
• Ensures process/policy compliance, troubleshooting and first-line problem solving.
• Builds and drives Continuous Improvement culture in the teams and encourages best practice sharing
• Provide process related expertise and support to countries as required
• Manages the accurate and timely delivery of the SLAs and KPIs by planning, prioritizing, and distributing the team’s tasks
• Monitors execution, by identifying potential delay and proposes action plans to close performance gaps
• Offers support for subordinates in carrying out daily tasks
• Facilitating issues resolution not only within team, but also inter-team and cross functional. Analyse and resolve complex issues encountered within the team and/or client proving strong analytical and error resolution skills
• Participates in the recruiting, selection and orientation program of the new hires
• Present performance indicators in operational reviews, analyse data & trends, implement continuous improvement initiatives
• Develop, maintain and constantly update best in class methodology for work transitions and ensure that the DTPs are properly deployed and supported across sites
• Provides continuous feedback, develop action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members.
• Provides opportunities for learning and self-development, and facilitates the development of technical competencies.
• Follows up on the Individual Development plan for team members and ensures it is actively considered
• Identifies training needs for the team and requests the Learning&Development team for support accordingly
• Continuously strives to build a culture of high-performance; including recognition of the achievements
• Perform individual performance reviews with the team members in order to ensure that individual objectives are met
• Owning and facilitating team meetings for better process performance and enhancement team skills