Agent L1 Service Desk with German

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Employer: Vauban
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.02.2019
    Short company description

    Vauban is a great independent Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France.
    Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
    Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

    Requirements

    • Speaks German at an advanced level and English at medium level;
    • Has team working skills and is socially skilled;
    • Is ready to listen and understand the client’s issues;
    • Is flexible and capable of properly analyzing the problems they encounter;
    • Has the capacity to take care of the technical documentation;
    • Is willing to develop a career in IT.

    Responsibilities

    • Take internal customer calls in German;
    • Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
    • Collect data for internal reporting;
    • Ensure service level agreements are fulfilled;
    • Resolve incidents, service requests and queries;
    • Update information in the relevant systems;
    • Document new known errors;