Software Support Consultant - Russian Speaker

Employer: ORTEC Central & Eastern Europe
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 18.01.2019

    Who you are:

    • Technical university education (Informatics, Engineering, Cybernetics or similar studies)
    • Knowledge of MS Windows Platform, Networking, MSSQL
    • Experience in working with Server-Client application
    • Fluent in English and Russian
    • IT passionate
    • Analytical skills
    • Excellent communication skills (written and verbal)
    • Reliable and loyal
    • Good humored and motivated
    • Result and customer oriented
    • Able to build lasting customer relationship
    • Available to work in shifts

    What you do:

    • Respond to external customer inquiries and requests that come into the Service Desk via Customer portal/ticketing system in a timely and courteous manner
    • Provides support to customers and field personnel as the primary contact for troubleshooting and resolving ORTEC product problems
    • Provides critical account support where required; handles high volume of critical, high-risk accounts in addition to other routine requests
    • Handles customer phone calls related to ORTEC products; analyzes problems; directs customers in troubleshooting activities; tests success of troubleshooting; diagnoses probable cause; systematically eliminates alternatives; provides troubleshooting solutions and training as appropriate
    • Support customer needs including, but not necessarily limited to, system selection and installation, documenting policies and procedures, testing and troubleshooting applications, break/fix and root cause analysis, identifying and implementing solutions to system incidents, providing training support, implementing and testing system upgrades and maintenance, updating parameters, and identifying and implementing enhancements
    You will work together in a multi-disciplinary team in Bucharest office (around 160 people) and you will have frequent contact with your colleagues in other ORTEC offices around the world.

    What we offer:
    • Bonus for Russian language
    • Enjoy an open, kind and fun culture
    • Challenging projects for international customers
    • A dynamic environment with opportunities to fulfill your ambitions & to evolve initiatives
    • Support for learning and own development
    • Roadmap for your carrier path
    • Possibility of job rotation
    • Performance related remuneration and Year-end bonus
    • Active employee association for fun activities with colleagues
    • Foosball table, our own bar the “ORtap”, Christmas party, annual teambuilding and monthly events