Ubisoft Player Support Agent with German/Russian/French - VARNA

Employer: Concentrix
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Abroad
  • nationwide
    Updated at: 13.12.2018
    Short company description

    Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.

    Requirements

    What you need to have:

    • To be fluent in one of the following languages: German, Russian or French
    • To be an active gamer and familiar with both PC and Console gaming
    • To be proficient in troubleshooting technical issues in a Hardware/PC/Console environment
    • To have a good understanding of social media activity, Facebook, Twitter, YouTube, and Gaming Forums/Communities
    • To have a friendly personality and be a team player
    • To be self-motivated and able to work proactively

    Responsibilities

    Your Job Role:

    • To handle PC/Console gaming issues by providing solutions to the gamer’s cases via email
    • To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction
    • To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools
    • To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys
    • To develop a deep knowledge of our client’s products and process
    • To support the extended teams, new projects and the wider business as and when required
    • To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients

    Other info

    Why to work for Concentrix?

    We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

    • Competitive salary
    • Various career development opportunities
    • A bright, modern and exciting place to work, with excellent staff facilities
    • Performance related pay
    • Voluntary Medical plan
    • Life insurance
    • Annual reward and recognition events
    • Holiday pay
    • Team and Concentrix events

    Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.