Business Process Coordinator - Billing Operations EMEA

Our purpose at Goodyear is to build trust and to create an environment where associates are inspired by work. We believe in our people and we embrace change in order to engage and enable associates to realize their full potential.

If you want to be part of a great team, based in Bucharest, to work in a fast paced, world class organization, then you are in the right place because we have the perfect job for you!
You can count on our flexible working hours and work from home benefits.

Just apply and let’s meet to discuss more about what we could offer you more and about your career opportunities!


Goodyear is one of the world's largest tire companies. It employs about 72,000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

In Romania, Goodyear Dunlop has been present since 1999 and it is represented by two different legal entities, Goodyear Dunlop Tires (Sales Office) and Goodyear Operations.

Goodyear Operations Romania is the Global Business Services Center of Goodyear Dunlop EMEA. The GBS Center in Bucharest started back in July 2011. The core mission of the Center has always been to provide internal customer satisfaction with the shared responsibility of delivery - Driving performance as ONE TEAM.

5 years of overall work experience, of which 2-3 years as a Process Coordinator;
Work experience in Billing & Systems Operations, Customer Administration or Customer Service area (desired);
Profound Project management and training skills;
Profound IT skills especially in SAP R/3 (SD-Modul) and Microsoft Office;
Additional knowledge in any other Pricing- or CRM-System would be an advantage;
Ability to perform in an international team and work cross-functional;
Being independent and fulfil requirements within scope and on schedule;
Communicate and behave professional both verbal and non-verbal in the appropriate environment;
Fluent in English;

Standardization and alignment of billing related processes for all European markets;
Build expert knowledge of the involved systems and processes;
Investigates the discrepancies and possible issues, analyses and distributes the solution in accordance with the request and the standard operation procedures;
Identifies process improvement opportunities and comes up with initiatives;
Maintain a close working relationship within Supply Chain, Pricing department and regional Process & Systems team;
Provide trainings and actively sustains the new joiners in terms of process and system learning and understanding;
Communicate and align with the Team Leaders and the Manager in terms of the analyses she/ he performs;
Solution Identification and implementation across all markets of a Billing Operations ticketing and claim tool which will enable us to keep track of all incoming requests and which will also be a base of metrics calculation;