User Support Consultant

Angajator: Stefanini Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 18.12.2018
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    ENGLISH speaker and looking for a job? Explore our career opportunities!

    Ideal candidate:

    English advanced level;
    Motivation for learning new information;
    Ready to acquire new skills (communication skills, technical skills etc.)
    A team player that shows flexibility and perseverance in managing a good working relationship with clients and colleagues;
    Willingness to help people in having continuity in their computer-based activity;
    Previous successful customer service experience is considered an advantage;
    Strong written and oral communication skills;
    Able to communicate problems/issues to customers in a non-technical manner;

    Responsabilitati

    Imagine a day at Stefanini - Take a look!

    Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
    Logging remotely to clients computer and help them solve software issues;
    Documenting issues that you deal with on a daily basis into the ticketing system;
    Troubleshooting hardware, software and network related issues;
    Escalating problems to the next level of support when necessary;
    Help the client with all the necessary information

    Alte informatii

    You will be awarded for your success with:

    Flexible schedule, including 24 x 7 shifts
    Attractive salary package;
    Contract for unlimited period of time;
    Up to 27 vacation days;
    Bonus for referring new colleagues;
    Private Medical subscription;
    Massage sessions;
    Relaxation room;
    Public transportation reimbursement;
    Meal tickets;
    IT and soft skills training provided by our specialists;
    Opportunity to develop a career within a stable multinational environment Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
    Friendly, fun and young team