User Support Consultant
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
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English advanced level;
Motivation for learning new information;
Ready to acquire new skills (communication skills, technical skills etc.)
A team player that shows flexibility and perseverance in managing a good working relationship with clients and colleagues;
Willingness to help people in having continuity in their computer-based activity;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate problems/issues to customers in a non-technical manner;
Imagine a day at Stefanini - Take a look!
Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
Logging remotely to clients computer and help them solve software issues;
Documenting issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
Help the client with all the necessary information
You will be awarded for your success with:
Flexible schedule, including 24 x 7 shifts
Attractive salary package;
Contract for unlimited period of time;
Up to 27 vacation days;
Bonus for referring new colleagues;
Private Medical subscription;
Public transportation reimbursement;
IT and soft skills training provided by our specialists;
Opportunity to develop a career within a stable multinational environment Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
Friendly, fun and young team