Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.Cerinte
Proven customer support experience;
Strong phone contact handling skills and active listening;
Familiar with CRM systems and practices;
Customer orientation and ability to adapt/respond to different types of characters;
Excellent communication and presentation skills;
Ability to multi-task, prioritize and manage time effectively;
High school diploma or equivalent; college degree preferred.
Preparing product or service reports by collecting and analyzing customer information;
Contributing to team effort by accomplishing related results as needed;
Identifying and assessing customers’ needs to achieve satisfaction;
Building sustainable relationships of trust through open and interactive communication;
Providing accurate, valid and complete information by using the right methods/tools;
Handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
Following communication procedures, guidelines and policies;
Going the extra mile to engage customers.