Order to Cash Analyst with English & German

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:
-Proficiency in English and German
-Previous experience on 1-3 years (preferably in a Customer Service/AR area)
-Good working knowledge of MS Office (especially Excel)
-Previous exposure to order to cash systems & other ERP tools would represent an advantage

Responsibilities:
-Managing Customer relationship through providing daily operational support
-Managing all incoming Order to Cash requests / orders or the backlog (orders and orders related requests)
-Keeping the customer informed of progress at all stages and coordinating any order prioritization request in order to meet the expectations
-Processing the credit requests and order management requests in a timely manner and according to the Customer's instructions / procedures
-Sending purchase orders to Customer's vendors / suppliers, asking for delivery confirmations
-Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

Benefits:
-Competitive salary
-Opportunity of personal development in a multinational working environment
-Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
-Personal and professional development through a variety of training programs (hard/soft skills)