Customer Service Assistant with French- HBT

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.12.2018
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    • Minimum 1 year experience in Product Support;
    • Bachelor degree preferred;
    • English advanced;
    • French advanced.

    Responsibilities

    • Creates annual work orders (overhead) for engineers as per their managers’
    requests and dispatches them as needed, within agreed timeframes (either on a
    monthly basis for the following month, either on the spot)
    • Daily cleanup of customer data in the Honeywel Databases,
    • Works to support or build up monthly engineers schedule
    • Creates and sends preventive maintenance work orders, according to requests
    received from engineers / Service Leaders
    • Take customer calls and logs issues
    • Calls engineers to update the work orders (to follow up on them), makes planning
    for them
    • Runs reports for customers and local administrative teams and takes needed
    actions
    • Upon request, raises small work quotes / specific work orders needed for smaller
    scale interventions or spare parts installs.