Customer Support – English/German/French/Italian/Spanish

Angajator: Conectys
Domeniu:
  • Banci
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Strainatate
  • Actualizat la: 10.12.2018
    Scurta descriere a companiei

    Conectys is a global organization with centers on 2 continents and in 4 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Cerinte

    Know the lingo?

    Our client is growing across European markets on a fast pace, therefore we are looking for close to native speakers to help improve user experience in each country;
    The languages we are searching for are: English, German, French, Italian or Spanish.

    As a customer service professional:
    - You will have an outstanding commitment to customer service, and the experience to match;
    - Your language will easily blend with native speakers because you are comfortable with both written and verbal communication;
    - You will seek solutions in challenging situations and you are capable to work independently and as part of a team;
    - You are a trustful and reliable individual;
    - You are flexible and willing to develop.

    What we hope you to have:
    - Experience in a Fintech environment;
    - Experience with CRM tools.

    Responsabilitati

    We are Conectys!

    Check this out!
    ​How about working in banking customer support role for a bank that you would actually love to use? Choose Berlin or Lisbon site, whichever works best for you!
    Our client is a German direct bank, headquartered in Berlin, Germany, offering services throughout Eurozone and the UK.

    Support our customer:

    - You’ll be the frontline of our bank client for the markets we activate;
    Working across multiple channels (email & live chat) to give customers a best in class experience;
    - You will be working on preventing fraud, protecting data and safeguarding customers;
    - You will process inquiries from existing and new customers and deal with their wishes and questions with the latest CRM tools;

    Improve our product:
    - No one knows the customer better than you – so, based on their feedback you will identify and pass on problems and positive aspects of the products and processes;
    - Your feedback will have a direct impact on the way we deliver a product or service that customers love;

    What we offer:
    - Work schedule: Full time / Part-time;
    - Competitive financial package;
    - Performance based bonuses;
    - Relocation package in Berlin or Lisbon.

    Sound good? Send us your application online, and we’ll get back to you soon!