Senior Customer Assistant (12 PM - 8:30 PM & 1:30 PM - 10 PM)

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.12.2018
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Business fluent in written and spoken English, other European languages represent a plus Experience working in a customer-facing role, preferably Customer Support in an international work environment
    Experience using CRM/SAP and understanding CRM/ERP system business processes a plus
    Knowledge of MS office skills (Excel, Word, Outlook, PowerPoint)
    Bachelor’s degree (or equivalent experience)

    Responsibilities

    Validation and order entry of customer purchase orders within defined target
    Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfillment (price discrepancy, credit holds, material exclusion etc)
    Covers order scheduling according customer specific requirements as well as internal stock availability
    Set up, document and maintaining the order entry process for assigned customers Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
    Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing. Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog
    Performs regular backlog management activities to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes