Technical Support Engineer

888SparkWare Technologies an 888 company is a software development center operating in Romania since 2013 as part of a multinational listed group, developing products and solutions in the online entertainment domain.
SparkWare Technologies provides an end to end offering including an online platforms infrastructure, backend, back office tools, payment processing, CRM, risk management and multiple SW clients using various technologies such as HTML5 .Net/ C#, C++, etc.
We are dynamic, creative and quality oriented company providing our employees with a challenging and rewarding experience with plenty of opportunities for both internal and external training and a culture that encourages experiencing with different technologies and a possibility of working on different aspects within our solutions range.

About us:

We are part of a group which is a global leader in the online gaming industry for more then 20 years, listed on the London Stock Exchange since 2005.
Our employees and managers care for each other, collaborate and treat everyone with respect and appreciation.
We make sure to never lose sight of these important values making SparkWare Technologies one of the most sought-after employers in the online industry. We are always looking for new colleagues who are passionate professionals and commited to great results to join our team.
People who combine the professional know-how with a caring approach and a state of mind.

Our new colleague has:


Comprehensive knowledge in operating systems, especially Windows;

Experience with user management using AD;

Experience working with Exchange mail server;

Complete fluency in Office applications;

Broad knowledge of current hardware;

Familiarity with Microsoft Lync;

Basic knowledge of the seven-layer module and internet problem solving;

Professional experience as applications and hardware components support in a large organization;

Service-oriented, polite, patient, and diplomatic while communicating with customers;

Good interpersonal skills and ability to work in a team;

Quick self-teaching skills;

Analytical skills for coping with tickets and problem solving;

Able to cope with stress and good time management skills;

Good written expression skills for ticket documentation and responding to e-mails in English;

High level of English – written and spoken;

Our new colleague will do:


Routine service to phone calls or frontal tickets received at the site;

Solving service tickets, documentation thereof in the system, and escalating to others as needed;

Follow-up on tickets requiring further care;

Maintaining routine contact with customers and reporting on their ticket status;

Working in accordance with level of service required (SLA);

Providing polite, service-oriented response to customers and colleagues;

Team work according to the call center protocols;

Reporting to the team leader on out-of-spec issues or system malfunctions;