Delivery Director, Cluj

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

 10+ years’ experience managing teams in an outsourced/operations environment with multilingual teams;
 Great IT Business Knowledge;
Delivery Director, Cluj-Napoca
 Ability to manage large teams (~ 200 people);
 Proven ability to meet SLA’s / metrics;
 Revenue/financial management;
 Strong organizational, multi-tasking, and time-management skills;
 Strong Communication skills;
 Excellent business English;
 Excellent negotiation, influence, mediation and conflict management skills;
 Creativity – focused on cost reduction/service improvement opportunities;
 Ability to work in a process-driven high demand environment;
 Ability to be flexible and work analytically in a problem-solving environment;
 Excellent communication (written and oral) and interpersonal skills;
 Strong supervisory, coaching and project management skills;
 Ability to manage multiple simultaneous activities across different business activities;
 Delivery focus;
 Proven focus on Continuous improvement and adding value to clients;
 Exposure to meeting sales targets or Maintains service quality and SLA attainment is a plus;
 Work with Accounts Managers to determine essential strategic approaches for pre-sales and sales could be an advantage.

 Great delivery of our services;
 Maintain and develop key client relationships;
 Own your accounts/projects and client metrics;
 Successfully implement processes and workflows into the team;
 Accountable for project delivery escalations and roll-offs;
 Drive continuous improvement for your own business unit;
 Assess and implementing change, strategic directions;
 Coach, develop and manage your direct reports (Delivery Managers);
 Allocate resources and responsibilities across the team to deliver results and develop team members.