Switchboard Officer

Employer: Amaris
Domain:
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.12.2018
    Short company description

    Amaris is an independent, international Technologies and Management Consulting Group. Created in 2007, Amaris is already established in over 50 countries and supports 500 clients worldwide throughout their projects’ lifecycle. Our expertise covers 5 areas of innovation: Business and Management, IT/IS, Telecom, Engineering and High Technologies, Biotech and Pharma. With 65 offices across the World, the Group offers proximity support to its clients in all their locations and many opportunities of international careers for employees.

    In 2018, Amaris aim to reach a turnover of 260 million euros, 5000 employees and develop its workforce due to a further 2000 new job openings predicted throughout the year. We expect to triple our workforce within the next few years and reach a leading international position in independent consulting.

    Requirements

    The Switchboard Officer is responsible for all Amaris switchboard operations. The switchboard provides customer service by performing administrative telephone answering duties. The Operator/Dispatcher utilizes appropriate multi-line telephone equipment to answer basic and/or routine questions and route or transfer calls to appropriate destinations. The Operator/Dispatcher is responsible for receiving, coordinating, and disseminating critical information from and to multiple sources/resources within acceptable time frames.

    Ideal Candidate:
    You speak English & 2 EU Languages mandatory to apply (German, Italian, Spanish, French….);
    You have good communication skills and a customer oriented mind-set;
    You know how to prioritize and organize yourself;
    You are proficient in the Microsoft office pack;
    You are graduated from University and/or have experience in call centers or customer services. Ideally you had a long term experience abroad or worked in an international service;
    We want motivated and ambitious people who are looking for amazing challenges;
    As Amaris employee you will follow a process of integration and receive trainings.

    Responsibilities

    PRIMARY FUNCTION: Responsible for answering incoming clinic telephone calls, properly screening and transferring calls to correct departments.

    Dispatching

    Monitors and responds to all internal/ external call;
    Notifies appropriate personnel or companies;
    Maintains accurate documentation of all calls per procedure;
    Identifies reportable events and dispatches accordingly.

    Communications

    Operates a multi-line telephone device. Responds verbally and uses TDD (text telephone device for hearing or speech impaired) to communicate with callers;
    Answers, evaluates and prioritizes incoming administrative line telephone calls, communicates effectively with callers obtaining complete and accurate information to determine the need(s) of the caller;
    Operates a computer terminal and retrieves information from various computerized resources to respond to queries and answer questions.
    Provides 999 BCS assistance for employees or different companies;
    Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee.