Receptionist

Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.

Its activities are divided into four practices: Leadership & Advocacy, Technology, Digital Marketing & Experience, Total Talent Management. A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.

From its headquarters in Geneva, Switzerland, Mantu relies on a community of 11,500 talented people in more than 60 countries on 5 continents and has a turnover of 1 billion euros.

Our values are our guiding principles that steer everything we do; from the way we work with our clients and partners to how we interact with our teammates and candidates. The Mantu values – Pioneer Spirit, Care, Trust, Performance, and Independence as a cornerstone – are equally important and reflect our purpose: we are in business to build the next generation of sustainable pioneers.

The Switchboard Officer is responsible for all Amaris switchboard operations. The switchboard provides customer service by performing administrative telephone answering duties. The Operator/Dispatcher utilizes appropriate multi-line telephone equipment to answer basic and/or routine questions and route or transfer calls to appropriate destinations. The Operator/Dispatcher is responsible for receiving, coordinating, and disseminating critical information from and to multiple sources/resources within acceptable time frames.

Ideal Candidate:
You speak English & 2 EU Languages mandatory to apply (German, Italian, Spanish, French….);
You have good communication skills and a customer oriented mind-set;
You know how to prioritize and organize yourself;
You are proficient in the Microsoft office pack;
You are graduated from University and/or have experience in call centers or customer services. Ideally you had a long term experience abroad or worked in an international service;
We want motivated and ambitious people who are looking for amazing challenges;
As Amaris employee you will follow a process of integration and receive trainings.

PRIMARY FUNCTION: Responsible for answering incoming clinic telephone calls, properly screening and transferring calls to correct departments.

Dispatching

Monitors and responds to all internal/ external call;
Notifies appropriate personnel or companies;
Maintains accurate documentation of all calls per procedure;
Identifies reportable events and dispatches accordingly.

Communications

Operates a multi-line telephone device. Responds verbally and uses TDD (text telephone device for hearing or speech impaired) to communicate with callers;
Answers, evaluates and prioritizes incoming administrative line telephone calls, communicates effectively with callers obtaining complete and accurate information to determine the need(s) of the caller;
Operates a computer terminal and retrieves information from various computerized resources to respond to queries and answer questions.
Provides 999 BCS assistance for employees or different companies;
Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee.