Level 1.5 Support Engineer in English

Employer: Yoursoft Alternative
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.12.2018
    Short company description

    Yoursoft Alternative is a fast growing and dynamic company that activates in the IT field from 2009.
    Join our team of IT professionals by applying to the position that we have open.
    You can also apply by sending your resume to the following email address: office@yoursoftalternative.com

    Requirements

    1. Technical skills:
    - Basic MS Windows Sever 2000/2003 and/or Linux administration knowledge (e.g. installation, create/modify users, manage system settings and services, etc.)
    - Good knowledge of enterprise applications architecture (e.g. n-tier applications structure and components)
    - Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.) - Java/JSP basic knowledge (e.g. what is an applet, what is a class file, what is a JSP file, etc.)
    - General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands, understanding tables/objects concepts)
    - Previous experience with ERP, CRM, CMS applications either as a user or as an administrator/operator (e.g. familiar with modular structure applications)
    - General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error)
    - Good understanding of computer networks architecture (data communication, small to medium environments administration and configuration)
    - Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.)
    2. Soft skills:
    Communication skills
    Troubleshooting skills,
    Patience Customer care/support experience
    Good command of the English language
    Traits and competencies wanted:
    Technical Problem solver
    Excellent communication and listening skills
    Team player
    Very good analytical skills
    Eagerness/willingness to learn
    Ability to perform under pressure
    Ability to multi-task
    Ability to adapt in a multicultural environment and ever changing sector
    Willingness to travel

    Responsibilities

    For European scope of clients Software Support Specialists are required to deliver Remote Technical Software Support Services Providing in depth remote technical software support for IBM applications to clients Interacting with client functions consistently until problem solution
    Interacting with Development when a bug/issue is identified
    Analyzing problems/situations, understanding problem impact on client business
    Applying problem solving techniques
    Responding to client queries, providing timely resolutions to client issues via telephone or portal
    Maintaining highest client satisfaction
    Maintaining positive client relationships even in severe and pressurized situations
    Performing problem management and end-to-end problem ownership
    Logging all related activities for each customer query and handling client data securely
    Employing client's standard support delivery methodologies and tools
    Performing in international software support delivery processes and environments
    The resource will provide remote software support for IBM Maximo applications for EMEA customers