Level 1.5 Support Engineer in English

Yoursoft Alternative is a fast growing and dynamic company that activates in the IT field from 2009.
Join our team of IT professionals by applying to the position that we have open.
You can also apply by sending your resume to the following email address: office@yoursoftalternative.com

1. Technical skills:
- Basic MS Windows Sever 2000/2003 and/or Linux administration knowledge (e.g. installation, create/modify users, manage system settings and services, etc.)
- Good knowledge of enterprise applications architecture (e.g. n-tier applications structure and components)
- Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.) - Java/JSP basic knowledge (e.g. what is an applet, what is a class file, what is a JSP file, etc.)
- General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands, understanding tables/objects concepts)
- Previous experience with ERP, CRM, CMS applications either as a user or as an administrator/operator (e.g. familiar with modular structure applications)
- General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error)
- Good understanding of computer networks architecture (data communication, small to medium environments administration and configuration)
- Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.)
2. Soft skills:
Communication skills
Troubleshooting skills,
Patience Customer care/support experience
Good command of the English language
Traits and competencies wanted:
Technical Problem solver
Excellent communication and listening skills
Team player
Very good analytical skills
Eagerness/willingness to learn
Ability to perform under pressure
Ability to multi-task
Ability to adapt in a multicultural environment and ever changing sector
Willingness to travel

For European scope of clients Software Support Specialists are required to deliver Remote Technical Software Support Services Providing in depth remote technical software support for IBM applications to clients Interacting with client functions consistently until problem solution
Interacting with Development when a bug/issue is identified
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues via telephone or portal
Maintaining highest client satisfaction
Maintaining positive client relationships even in severe and pressurized situations
Performing problem management and end-to-end problem ownership
Logging all related activities for each customer query and handling client data securely
Employing client's standard support delivery methodologies and tools
Performing in international software support delivery processes and environments
The resource will provide remote software support for IBM Maximo applications for EMEA customers