Shift Supervisor

Angajator: 2Checkout (formerly Avangate)
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.12.2018
    Scurta descriere a companiei

    2Checkout (formerly Avangate) is the digital commerce & payments provider that helps companies sell their products and services via multiple channels, acquire customers across multiple touch points, increase customer and revenue retention, leverage smarter payment options and subscription billing models, and maximize sales conversion rates.

    Our products are proudly used by HP Software, Kaspersky Lab, Bitdefender and 17 000 other clients globally. Our ambitious team is building a successful product, tremendously recognized by 50+ international industry awards.

    Cerinte

    If you:

    • Have excellent English skills.
    • Have previous experience in a supervisory position in a contact center or a minimum of 2 years’ experience as a Customer Service Representative.
    • Know your way through an Excel file.
    • Consider that you have great communication skills and see yourself as a team-player.
    • Need or like having a flexible schedule by working in both day and night shifts (24/7, excluding Romanian legal holidays). Shifts: 07:00- 15:30, 14:00-22:30, 22:30-07:00.

    Responsabilitati

    What will I do?

    • You will make sure that the operational KPIs have been met by closely monitoring the queues of incoming calls, assigning tasks etc.;
    • Creating the monthly schedule for all Customer Service Representatives taking into account their restrictions as well as making sure that all shifts are properly staffed;
    • Point of escalation for customers who request it;
    • Handle calls, e-mails and chats, if needed.

    Alte informatii

    In return, we offer:

    • You are a big part in creating your schedule.
    • We offer incentives for night & weekend shifts, as well as for working during legal holidays
    • We take care of your well-being by offering attractive benefits and perks such as flexible benefits, private medical subscription, 50% off World Class subscriptions, Bookster, fresh fruit every Tuesday.

    And there is even more!