Shift Supervisor

About 2Checkout

2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.

In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.

2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.

About Verifone

Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.

Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges.  Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.

Verifone revolutionizes commerce. Simply. Everywhere.

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As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.

Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.

The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.

If you:

• Have excellent English skills.
• Have previous experience in a supervisory position in a contact center or a minimum of 2 years’ experience as a Customer Service Representative.
• Know your way through an Excel file.
• Consider that you have great communication skills and see yourself as a team-player.
• Need or like having a flexible schedule by working in both day and night shifts (24/7, excluding Romanian legal holidays). Shifts: 07:00- 15:30, 14:00-22:30, 22:30-07:00.

What will I do?

• You will make sure that the operational KPIs have been met by closely monitoring the queues of incoming calls, assigning tasks etc.;
• Creating the monthly schedule for all Customer Service Representatives taking into account their restrictions as well as making sure that all shifts are properly staffed;
• Point of escalation for customers who request it;
• Handle calls, e-mails and chats, if needed.

In return, we offer:

• You are a big part in creating your schedule.
• We offer incentives for night & weekend shifts, as well as for working during legal holidays
• We take care of your well-being by offering attractive benefits and perks such as flexible benefits, private medical subscription, 50% off World Class subscriptions, Bookster, fresh fruit every Tuesday.

And there is even more!