Customer Care Representative with German

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Angajator: Randstad România
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Slatina
  • Actualizat la: 14.03.2019
    Remote work: On-site
    Scurta descriere a companiei

    Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

    Cerinte

    Candidate is required to have (at least) 2 years progressive customer service or direct marketing experience. Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities, as well as:
    -initiative & drive
    -forward thinking
    -personal and professional credibility
    -strategic thinking
    Good German language skills (speaking, reading, writing)
    Good English language skills (speaking, reading, writing)

    Responsabilitati

    -Receive information about orders and contracts from the Sales Managers or directly from the customers, leasing with the people or bodies concerned so as to provide the required responses if the documentation in hand lacks the required details.
    -Coordination within all the departments involved being able to develop and manage effective relations in order to obtain proper answers for the customers' inquiries;
    -Attracts potential customers by answering product and service questions; suggesting information about other products and services;
    -Prepare the commercial proposal based on the company's product solutions portfolio;
    -Manage paper and IT records containing documentation and information related to orders and contracts;
    -Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
    -Ensures and provides quality service to both internal and external customers;
    -Maintain interface between the company and the customer;
    -Participates and provides expertise as a member of the customer service's departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

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