Customer Care Representative with German
Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.
The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.
In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.
Candidate is required to have (at least) 2 years progressive customer service or direct marketing experience. Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills. Must also have an excellent sense of priorities, as well as:
-initiative & drive
-personal and professional credibility
Good German language skills (speaking, reading, writing)
Good English language skills (speaking, reading, writing)
-Receive information about orders and contracts from the Sales Managers or directly from the customers, leasing with the people or bodies concerned so as to provide the required responses if the documentation in hand lacks the required details.
-Coordination within all the departments involved being able to develop and manage effective relations in order to obtain proper answers for the customers' inquiries;
-Attracts potential customers by answering product and service questions; suggesting information about other products and services;
-Prepare the commercial proposal based on the company's product solutions portfolio;
-Manage paper and IT records containing documentation and information related to orders and contracts;
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
-Ensures and provides quality service to both internal and external customers;
-Maintain interface between the company and the customer;
-Participates and provides expertise as a member of the customer service's departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.