Customer Service Assistant with German-HBT

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.12.2018
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    • Bachelor degree
    • Previous experience in Customer Support;
    • German level advanced;
    • English level advanced.
    • Detailed oriented,
    • Very good communication skills,
    • Good organizer,
    • Team work,
    • Multitasking.

    Responsibilities

    • Operates changes according to process requirements in various existing records
    • Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes,
    • Handles customer configuration requests (creating, modifying, extending and
    creating links)
    • Initiate, get approvals (if necessary) and complete billing activities related to T & M
    time and materials repairs
    • Process changes in project structures or orders, depending on received requests
    • Process direct purchase requests as instructed by the project manager
    • It carries out project billing activities, including dispute resolution activities