Customer Support Agent (ITALIAN) - Work from Home

Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Satu-Mare
  • Actualizat la: 12.12.2018
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    • ITALIAN - advanced level knowledge;
    • ENGLISH - at least medium level knowledge;
    • Knowledge or experience in working with Windows and MS Office products;
    • Ability to understand technical issues and to provide the proper solution for it;
    • Previous successful customer service experience is considered an advantage;
    • Strong written and oral communication skills;
    • Able to communicate with the customers in a non-technical manner;

    Responsabilitati

    • Providing IT support on specific software to users;
    • Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
    • Logging remotely to the client’s computer and help them solve software issues;
    • Processing technical issues into the ticketing system;
    • Troubleshooting hardware, software and network related issues;
    • Escalating problems to the next level of support when necessary.

    Alte informatii

    Working hours: Operating 5 days a week we run a variety of shifts, with flexibility to suit everyone.

    You will be awarded for your success with:

    Attractive salary package;
    Contract for unlimited period of time;
    27 days Annual Vacation;
    IT and Soft skills trainings provided by our specialists;
    Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    Friendly, fun and young team.