Customer Support Agent (ITALIAN)

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

• ITALIAN - advanced level knowledge;
• ENGLISH - at least medium level knowledge;
• Knowledge or experience in working with Windows and MS Office products;
• Ability to understand technical issues and to provide the proper solution for it;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate with the customers in a non-technical manner;

• Providing IT support on specific software to users;
• Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
• Logging remotely to the client’s computer and help them solve software issues;
• Processing technical issues into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary.

Working hours: Operating 5 days a week we run a variety of shifts, with flexibility to suit everyone.

You will be awarded for your success with:

Attractive salary package;
Contract for unlimited period of time;
27 days Annual Vacation;
IT and Soft skills trainings provided by our specialists;
Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
Friendly, fun and young team.