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Customer Support Agent (ITALIAN)
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Angajator: | Stefanini Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 21.08.2019 |
Remote work: | On-site |
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
• ITALIAN - advanced level knowledge;
• ENGLISH - at least medium level knowledge;
• Knowledge or experience in working with Windows and MS Office products;
• Ability to understand technical issues and to provide the proper solution for it;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate with the customers in a non-technical manner;
• Providing IT support on specific software to users;
• Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
• Logging remotely to the client’s computer and help them solve software issues;
• Processing technical issues into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary.
Working hours: Operating 5 days a week we run a variety of shifts, with flexibility to suit everyone.
You will be awarded for your success with:
Attractive salary package;
Contract for unlimited period of time;
27 days Annual Vacation;
IT and Soft skills trainings provided by our specialists;
Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
Friendly, fun and young team.
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