Chatbot IT Responsible with French

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Employer: Mantu
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Pitesti
  • Updated at: 03.06.2019
    Remote work: On-site
    Short company description

    Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.

    Its activities are divided into four practices: Leadership & Advocacy, Technology, Digital Marketing & Experience, Total Talent Management. A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.

    From its headquarters in Geneva, Switzerland, Mantu relies on a community of 11,500 talented people in more than 60 countries on 5 continents and has a turnover of 1 billion euros.

    Our values are our guiding principles that steer everything we do; from the way we work with our clients and partners to how we interact with our teammates and candidates. The Mantu values – Pioneer Spirit, Care, Trust, Performance, and Independence as a cornerstone – are equally important and reflect our purpose: we are in business to build the next generation of sustainable pioneers.

    Requirements

    The Amaris team in Romania is looking to find a new colleague to join our team of consultants with knowledge in IT Support!
    The new colleague should have:
    • Minimum 6 months’ experience in IT support
    • Fluency in English and French

    Responsibilities

    What would be the new colleague's responsibilities?
    · Recurrently scan and classify user conversations with the chatbot

    · Improve the contents of the chatbot knowledge base (adding new wording, updating content)

    · Analyze existing extraction data (calls/incidents, document base) to enrich the chatbot

    · Be in permanent contact with the technical referents to define new topics to implement in the chatbot

    · Creation of new knowledge in the chatbot (direct knowledge, decision trees, behavioral targeting, API calls, ...)

    · Identify, document and track bugs encountered and monitor the correction process

    · Complete regression tests after bug fixes

    · Liaise between the various teams both supplier-side and internal (Technical Referents, end-user documentation manager, IT support portal team, application support pilot support, ...)

    · Monitor software quality indicators and propose improvements to associated methods and tools.
    Realize monitoring reports

    · Facilitate project follow-up meetings with the supplier

    · Facilitate governance meetings to coordinate the chatbot update in multiple languages

    · Perform a technological watch on tools and uses chatbot

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