Customer service

Acest job nu mai este activ!

Vezi toate job-urile Bitsoft active.


Vezi toate job-urile Customer service active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Bitsoft
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.09.2019
    Scurta descriere a companiei

    Romania’s No. 1 Provider of IT Solutions for the Hospitality Industry

    Since 1994, BitSoft has been selling and developing top IT solutions for hotels, restaurants and Spa facilities, as the unique national provider of Micros, world leading hospitality management solution.

    With more than 400 hotels in its portfolio (16 from the top 20 hotel brands) and more than 200 F&B independent locations (6 of the top 8 players), Bitsoft has reached 60% market share in the Romanian hospitality industry.
    Our unique know-how in HORECA management and processes complements our technical capabilities, making BitSoft a reliable partner who offers integrated services and consultancy for the industry.
    Thousands of installed terminals, integrated development of complex projects, installation of customized solutions, maintenance and support plus, more recently, loyalty programs, online sales and digital marketing solutions.
    An 100% entrepreneurial success story, BitSoft has constantly expanded its services so that it
    meets clients’ needs on all fields.

    Cerinte

    Aptitudini de comunicare in relatia cu clienti: empatie, diplomatie șiroactivitate
    Aptitudini de relationare cu echipa: initiativa, spirit de echipa
    Limba engleza nivel mediu-avansat
    Sa fii organizat,sa iti prioritizezi si sa îti gestionezi eficient responsabilitățile;
    Capacitatea de a invata rapid si de a iti insuși cu rapiditate informațiile primite despre solutiile din portofoliu
    Disponibilitatea de a lucra si in ture de noapte, ture de weekend (avantajul fiind programul flexibil)
    Ocazional, disponibilitatea pentru deplasari in cadrul proiectului;

    Candidatul ideal:

    Are experienta in domeniul ospitalitatii
    Cunostinte despre business-ul hotelier
    A lucrat cu solutii financiar/contabile/ERP si are cunostintele SQL

    Responsabilitati

    Asigura suport pentru softurile Bit Soft: preluarea, documentarea si rezolvarea cererilor clientilor de hotel, restaurant sau spa.lui si oferirea de solutii de business sau operationale
    Asistenta post instalare/suport, consultanta dedicata clientilor pentru a asigura folosirea si functionarea optima a solutiilor achizitionate.
    Respectarea standardelor de calitate.
    Ocazional, implementarea softurilor BitSoft de gestiune si vanzare in hotel sau restaurant

    Alte informatii

    Apartenenta la o echipa de top, intr-o companie partener Oracle in Romania si Ungaria.

    Posibilitatea de dezvoltare prin acces la know-how-ul impresionant al echipei si experienta de lucru cu peste 600 de hoteluri si restaurante din Romania.

    Bonusuri, abonament medical clinica privata, bonuri de masa, decontare mijloace de transport in comun, traininguri.