Romanian Customer Support (Lebara) - Sofia or Varna

Employer: Concentrix
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Abroad
  • Updated at: 18.12.2018
    Short company description

    Concentrix is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents.

    Requirements

    You’ll be working on behalf of Lebara, one of Europe's fastest growing mobile companies with five million active customers, 1,000 employees worldwide and operations in eight countries. Founded in 2001, they provide services in many countries around the world, using the mobile virtual network operator business model. Lebara Mobile provides Pay as You Go mobile SIM cards, targeted towards the needs of international communities and migrant workers. They have won the Best MVNO award six years in a row. And now they are taking new journeys into digital communications, entertainment and financial services.

    • Excellent customer care skills.
    • Fluent Romanian and advanced English, with strong verbal and written communication skills.
    • Strong technical skills and computer knowledge, including MS Office.
    • Ability to represent our client’s brand and deliver outstanding customer service with clarity, passion and enthusiasm.
    • Patience, empathy, and the ability to work under pressure.
    • Excellent computer literacy.

    Responsibilities

    You will be responsible for delivering a consistent level of exceptional customer service. You will be in touch with existing customers and will assist them with queries over the phone and through email, chat, and social media platforms. You will need to be flexible and available to work on a shift rotation basis in a multicultural and fun working environment.

    Other info

    40 hours/week on a rotational shift pattern, Monday to Sunday, 09:00 –23:00 – weekdays; 09:00 – 21:00 – weekends. 4 to 5 weeks company fully paid training.

    Why Bulgaria?

    Sofia is the largest city and the capital of Bulgaria, and the 15th largest city in the European Union with a population of 1.3 million. Sofia is a cosmopolitan city of different nationalities and cultures. They elegantly coexist in the historic downtown, which has become a kind of open-air museum with preserved remains of ancient civilizations, along a thriving modern city. The climate of Sofia is temperate continental and is protected from strong winds by the mountains that surround it.
    Varna stands on the crossroads between Western Europe and the Middle East and is one of the most visited cities in Europe by tourists who travel for pleasure and holidaymakers. It is the third largest city in Bulgaria with around 347 840 people. Its situation on the Northern shore of the Black Sea, along with its richness in natural resources make it one of the famous resorts Europe wide, the largest in the Black Sea region.

    Relocation package:

    For the convenience of applicants outside Bulgaria we can offer Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:
    • 7 nights in a city center hotel
    • Reimbursement of travel expenses
    • Advance payment
    • Support in finding an apartment, opening a bank account and getting a Bulgarian number