Back Office & Sales Support Analyst - German Speaker
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Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
Team provides support for sales reps during the entire life-cycle of a sales opportunity and back office activities for other billable and non billable requests.
The ideal candidate will have a successful track record in the following areas:
• Support, Consulting, Outsourcing or Services Sales
• Back office or sales support previous experience will be an asset
• Fluent English
• Fluent in German
• Eager to learn high volumes in short time
• Knowledge of technical terms in HW/SW
Knowledge and Skills:
Excellent communication skills: written and verbal;
Aggressive self starter with a great attitude and strong organizational skills
Excellent verbal and written communication skills
Knowledge of Windows, Outlook, Word, and Excel
Has understanding of service industry
Projects a positive and professional image
Strong data mining and prospecting skills
Organized and close the details;
Ability to manage multiple tasks simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.
Ability to work under pressure and tight deadlines despite the high demands of the working environment;
Ability to communicate effectively and calmly;
Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;
Orientation towards results, being able to bring excellent results even with tight time limits;
Fluent English skills language skills, must be able to read, write and speak professional English;
Fluent German skills language skills, must be able to read, write and speak professional German;
Back office and sales support activities for field sales reps combined with other operational activities.
As a member of Oracle's Support Sales organization, you will handle requests for pricing estimates and contracts for the services in the department’s portfolio. Your main responsibilities will be:
• Support sales teams on the entire lifecycle of a request on discovery, scoping, level of effort development, pricing, contracting, booking
• Communication to owners at key stages of the process
Answer in due time to standard queries related to the internal processes
Make effective tracking for all requests handled
Provide requester feed back at any steps in the process
• Support sales reps with approvals, queries, contracts, etc.
Fosters internal Oracle relationships
• Participates in reporting and audit functions