Back Office & Sales Support Analyst - German Speaker

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Angajator: Oracle
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 23.05.2019
    Scurta descriere a companiei

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.


    Team provides support for sales reps during the entire life-cycle of a sales opportunity and back office activities for other billable and non billable requests.

    The ideal candidate will have a successful track record in the following areas:
    • Support, Consulting, Outsourcing or Services Sales
    • Back office or sales support previous experience will be an asset
    • Fluent English
    • Fluent in German
    • Eager to learn high volumes in short time
    • Knowledge of technical terms in HW/SW

    Knowledge and Skills:
     Excellent communication skills: written and verbal;
     Aggressive self starter with a great attitude and strong organizational skills
     Excellent verbal and written communication skills
     Knowledge of Windows, Outlook, Word, and Excel
     Has understanding of service industry
     Projects a positive and professional image
     Strong data mining and prospecting skills
     Organized and close the details;
     Ability to manage multiple tasks simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.
     Ability to work under pressure and tight deadlines despite the high demands of the working environment;
     Ability to communicate effectively and calmly;
     Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;
     Orientation towards results, being able to bring excellent results even with tight time limits;
     Fluent English skills language skills, must be able to read, write and speak professional English;
     Fluent German skills language skills, must be able to read, write and speak professional German;


    Brief Description

    Back office and sales support activities for field sales reps combined with other operational activities.

    Detailed Description

    As a member of Oracle's Support Sales organization, you will handle requests for pricing estimates and contracts for the services in the department’s portfolio. Your main responsibilities will be:
    • Support sales teams on the entire lifecycle of a request on discovery, scoping, level of effort development, pricing, contracting, booking
    • Communication to owners at key stages of the process
     Answer in due time to standard queries related to the internal processes
     Make effective tracking for all requests handled
     Provide requester feed back at any steps in the process
    • Support sales reps with approvals, queries, contracts, etc.
     Fosters internal Oracle relationships
    • Participates in reporting and audit functions