Back Office Representative with German - Bucharest

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Employer: Computer Generated Solutions Romania
Domain:
  • Others
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 26.12.2018
    Remote work: On-site
    Short company description

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Requirements

    Available to work day and afternoon shift
    - Customer focus and fluent German speaking and comprehension skills.
    - Must be able to communicate to customers in
    a professional manner and convey issues preventing order process effectively
    - Basic typing skills and keyboard control
    functions to enhance data entry productivity

    Responsibilities

    - Provides a variety of customer services through chat and email
    - Resolves customer questions, complaints and requests.
    - Will have to outbound call customers in certain scenarios to resolve pending order issues
    - Attention to detail
    - Emphasis on quality and strive towards zero defects within target productivity goals

    Other info

    We offer:
    Professional Training
    Because we believe in lifelong learning and professional development we offer:
    • One month start-up training;
    • E-courses for keeping up with the novelty factor in our jobs;
    • Subscription to an online library that will provide reading material for your areas of interest.

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