Incident Management Associate with Turkish

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Vezi toate job-urile Incident Management Associate with Turkish active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 11.12.2018
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    Fluent in Turkish;
    Very good command of the English language;
    PC skills (MS Office Package);
    Fundamental Technical know-how on system trouble shooting;
    Experience should be from voice based technical support desk, supporting America/Europe/ EMEA etc.

    Responsabilitati

    Receives incidents through ticketing system, issues reported by customers;
    Identifies, investigates and diagnoses the issue and takes necessary action;
    Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation;
    Performs follow up on all necessary incidents as defied in process with customer to ensure timely closure;
    Draws up reports;
    Liaison between the teams in charge of contracts.

    Alte informatii

    * All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!