Operational Service Representative with German

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

• Fluent in German and English skills
• Business Education, Customer Service Experience (min 1 year)
• Have an understanding of Technical Products, Radiology and Digital is a plus
• Experience in Microsoft Office Package, SIEBEL and SAP
• Knowledge of Lotus Notes, Access and other databases
• Attention to Detail
• Ability to recognize and set priorities
• Customer Service Oriented and positive attitude
• Team Player
• Ability to Work in a Multi-Cultural Environment

Looking for a new, exciting and fast-paced job in a dynamic and competitive global company?
We are looking for a Service Support Representative with German and English, fluent in German and English.

Your responsibilities:

Manages Customers relationship through providing daily operational support via calls, e-mail or case management tools.
Acts as one contact to the customers, dealers or internal stakeholders communicating all relevant information and ensuring customer satisfaction
Answer all operational and administrative questions and inquires from dealer, end customer or internal stakeholders
Deliver an excellent customer experience through a professional attitude, ownership of customer requests and
commitment on solving customer requests.
Documentation and tracking of all requests and calls in CRM Platform and other Platforms.
Processing of Dealer Orders (Order Input, Product Availability Checks, Order Confirmations, Price Letter, APP’s etc.) in a timely and qualitatively compliant fashion
Deals with the urgent requests received from the Customers and keeps all relevant people up to date.
Cooperate cross-functionally with other teams (Finance, Supply Chain, Logistics, Sales, Customer Care, and others) and follow-up so the requests is closed with an appropriate resolution
Provide support to internal/external customers with warranty and/or contract status for Equipments/Software.
Process replacement orders for units that are covered under a warranty.
Handle simple product complaints and general technical questions (like finding spare part number in Pricelist, help customers entering product license or answer if product is / or is not under warranty)
Calculation of warranty / pro-rata remaining on products and advice to dealers on handling of repair / exchange / upgrade
Processing the order entry, approvals dispatching and delivery for the ordered products.
Manage the returns of the defective parts once they are replaced – interact and follow-up with the Dealers /Customers