Response Center Specialist with German

Employer: PTC
Domain:
  • Customer Support - Client Service
  • IT Software
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.12.2018
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.

    Requirements

    o Ability to deal with ambiguity, is action oriented and can take initiative, resourceful, committed to driving quality results and adept at problem solving.
    o Demonstrated Technical Learning ability
    o Flexibility and strong Time Management skills
    o Advanced organizational, interpersonal and communication skills.
    o Is comfortable in fast paced and sometimes stressful environments.
    o Self-starter, inquisitive and able to quickly understand new processes, methodologies and systems.
    o Proficiency in MS Office (Word, PowerPoint
    o Excellent written and verbal skills in German and English (Fluent English is mandatory)

    Responsibilities

    Your Team:

    o Within Sales Operations, Deal Management is a strategic function which is at the forefront of driving C.A.R.E. (Close/Adopt/Renew/Expand) principles through the management of commercial transactions.
    o Within the Deal Management organization is the Response Center, tasked with responding to customer Requests for Information (RFI), Requests for Proposal (RFP), Invitations to Tender (ITT) and similar documents intended to aid in selection of our software and services. The Specialist Response Writer will join a diverse team of highly motivated individuals located in Needham, MA (soon to be Boston Seaport), Bucharest, Romania, and Shanghai, China.

    Your Impact:

    o As a Specialist Response Writer, you will have the opportunity to play a key role in PTC’s success.
    o The Response Center partners with Sellers in our Field Organization to satisfy the requirements stipulated by customers and prospects who are considering purchasing PTC products and services. These requirements may be Requests for Proposal/Information (RFI/RFP), Security Questionnaires, and Statements of Work (SOW).
    o The Response Center Associate will work with departments throughout PTC’s internal ecosystem to produce stellar response documents that answer potential customers’ questions and convince prospects that PTC technology is the right choice for them.
    o In this role, you will further develop existing skills in areas such as editing, business communication, and project management, while learning about exciting new technology like Internet of Things (IoT) and Augmented Reality. This skillset makes Response Center team members uniquely qualified to contribute to PTC’s vision.

    Your Day-To-Day:

    o Create, compile, and convey technical material in a concise and effective manner to deliver a portfolio of proposals to PTC customers
    o Work with Subject Matter Experts in departments such as Legal, Technical Sales, Professional Services, and Marketing to gather key information to develop software and services proposals
    o Learn products and product capabilities at a conceptual level to be able to respond to questions and requirements from customers
    o Learn and work in the Response Content Management Tool PMAPs to find standard answers for Proposals and assist in management of this content
    o Learn to use established templates as well as analyze response documents to maintain continuity and professionalism of the final response package

    Other info

    PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.