Incident Management Associate with German

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 12.12.2018
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.000 employees worldwide.

    - Bachelor degree or 3 year diploma;
    - Excellent communication in German;
    - Excellent written communication skills with email etiquettes;
    - Fundamental Technical know-how on system trouble shooting;
    - Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc. continent customers.

    Responsibilities

    - Receives incidents through ticketing system, issues reported by Customer (Legal Entities);
    - Identifes, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group;
    - Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation;
    - Performs follow up on all necessary incidents as defied in process with customer to ensure timely closure;
    - Draws up reports;
    - Liaison between the teams in charge of contracts.

    Other info

    * All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!